Water Damage Restoration

Water damage can happen unexpectedly and requires immediate action. X-Cel Restoration removes water, repairs damage, and restores your property to its original condition.

24/7 Emergency Service

Providing Emergency and Insurance Repairs for Residential, Commercial, Industrial and Municipal Properties throughout Michigan

‭(877) 414-3200

Water Damage Restoration

Water damage can happen unexpectedly and requires immediate action. X-Cel Restoration removes water, repairs damage, and restores your property to its original condition.

24/7 Emergency Service

Providing Emergency Restoration Response to Over 13 counties in Southeastern Michigan

CALL NOW

Water Damage at Your Home or Residence

Even the best built homes can sustain water damage from a storm, flood, or unexpected plumbing problem. At X-Cel Restoration, we specialize in timely water removal and water damage cleanup and are on call 24/7 for emergency service. In the event your home has sustained additional damage, we also provide a full range of residential restoration services.

With over 30 years of experience in water damage repairs and home restoration, our professional team follows a simple process to help solve your water damage problem quickly and efficiently.

Emergency Water Restoration: What to Do When Disaster Strikes in Michigan

Water Damage at Your Office or Business

Business owners that experience water damage as a result of a storm, flood, or plumbing issue have a high level of urgency to get it repaired. At X-Cel Restoration, we’re business owners too and understand that any amount of downtime can result in significant losses. Just one simple call to our emergency hotline and we will respond within 60 to 90 minutes and get the process underway.

While we execute the required restoration work, we will do everything to ensure that your employees and/or other individuals in your building will experience the least possible amount of disruption or downtime.

Our Water Restoration Process

step 1

We provide a complete assessment of the water damage to your home or business.

step 2

We help you determine what should be done to complete your repair and restoration.

step 3

We use specialized equipment to detect hidden damage and remove the water.

step 4

We execute our plan to bring your home or business back to its original condition.

Common Sources of Water Damage

Storms or Floods • Frozen Pipes • Broken Pipes • Clogged Toilet Back Flow • Sink, Bathtub, or Washing Machine Overflow • Sewage Backup • Broken Water Heater • Air Conditioner System Leak • Sump Pump Failure • And More

The Importance of Structural Drying

Our services include emergency water removal, structural drying, and complete restoration of both structures and contents. We use the industry’s most advanced equipment, including industrial-grade dehumidifiers, to quickly and efficiently dry out wet areas on your property. We also employ advanced thermal imaging and FLIR (Forward Looking Infra-Red) to detect hidden moisture in walls, ceilings, and other areas of a building.

Once the affected areas are thoroughly dried out, we will begin the process of restoring the structure and contents back to pre-damage condition. Depending on the extent of the damage, this may involve the installation of new drywall, flooring, and other materials.

Sewage Backup Cleanup

When sewage damage strikes your home or business, we provide sewage cleanup and sewage removal to ensure the safety of you and your loved ones. Sewage damage can contain high amounts of harmful bacteria and serious associated health risks. As such, only trained professionals with the right equipment should handle sewage removal.

Basement Water Damage

Basement water damage can be often overlooked. However, water in basements and crawl spaces can cause considerable foundational and structural damage. If your basement is flooded or even moderately wet, call us today to identify the source of the water, provide water removal services, and protect your home from future damage.

Salvaging Personal Property

We decontaminate and store salvageable personal property in our 15,000 sq. ft. climate-controlled facility. We can also clean and restore contents at the client’s site. We will be with you through every part of the water damage cleanup process, including the water extraction, water restoration, and any other water removal services.

FAQs

Water Damage Restoration

  • Stop the source of water if possible (shut off supply, tarp roof, etc.).
  • Turn off electricity in affected areas if water is near outlets or appliances.
  • Call Xcel Restoration immediately.
  • Document the damage with photos and videos for insurance purposes.
  • Avoid DIY drying with household fans if the damage is significant—this can trap moisture and lead to mold.

  • Mold can begin growing within 24–48 hours.
  • Warm temperatures, high humidity, and porous materials (drywall, carpet, wood) accelerate growth.
  • This is why immediate drying is critical.

  • Usually no, especially for clean water losses.
  • You may need to leave if:
    • There’s Category 3 (sewage) water
    • Structural safety is compromised
    • Extensive equipment makes areas inaccessible
  • A mitigation company can advise case-by-case scenarios.

  • Water Mitigation: Emergency response to stop further damage (water extraction, drying, dehumidification).
  • Water Restoration: Repair and rebuild after mitigation (drywall, flooring, paint, trim).
  • Mitigation comes first; restoration follows.

Drywall can sometimes be dried if:

  • The water was clean
  • It’s not swollen or crumbling
  • Moisture levels return to normal

Replacement is required if drywall:

  • Was exposed to sewage
  • Shows mold growth
  • Loses structural integrity

  • Most mitigations take 3–5 days
  • Larger or hidden moisture losses may take 7+ days
  • Drying time depends on:
    • Materials affected
    • Humidity
    • Airflow and equipment placement

Professional’s use:

  • Moisture meters
  • Infrared thermal cameras
  • Hygrometers
  • Strategic test openings if needed

  • Often yes, if the water damage is:
    • Sudden and accidental
    • From a covered source (pipe burst, appliance failure)
  • Coverage depends on your policy and endorsements.
  • Gradual damage or neglect is usually not covered.

  • Yes, if the leak is caused by a sudden event (storm, fallen tree).
  • No, if caused by long-term wear, missing shingles, or poor maintenance.
  • Interior damage may still be covered even if roof repairs are not.

  • Typically yes, if the leak is sudden (washing machine hose, water heater failure).
  • Insurance usually covers:
    • Resulting water damage
    • Mitigation and drying
  • Appliance replacement itself may not be covered.

Category 3 water is highly contaminated and considered unsafe:

  • Sewage backups
  • Toilet overflows with solids
  • Floodwater from outside
  • Requires:
    • Specialized PPE
    • Removal of affected porous materials
    • Disinfection and clearance testing in some instances

  • Sometimes, if addressed quickly.
  • Professionals may:
    • Use specialized floor drying mats
    • Control humidity to reduce warping
  • Floors usually must be replaced if:
    • Water exposure was prolonged
    • Boards buckle, cup severely, or delaminate

  • Clean water: Possibly salvageable with proper extraction and antimicrobial treatment.
  • Category 2 or 3 water: Carpet and padding must be removed and discarded.
  • Padding almost always needs replacement.

A professional estimate typically covers:

  • Emergency water extraction
  • Drying equipment and monitoring
  • Demolition (if required)
  • Antimicrobial treatments
  • Labor and equipment time
  • Documentation for insurance (photos, moisture logs)

Costs vary widely based on severity, but typical ranges are:

  • Minor water damage: $1,200 – $3,500
  • Moderate damage: $3,500 – $7,500
  • Severe or Category 3 loss: $8,000 – $20,000+

Water Leaks & Plumbing

A slab leak occurs in the water lines beneath your home’s concrete foundation. Common signs include:

  • Unexplained increases in your water bill
  • Warm or damp spots on floors
  • The sound of running water when no fixtures are on
  • Cracks in walls or flooring
  • Mold or mildew smells

Hidden leaks often show subtle clues, such as:

  • Discoloration or stains on walls or ceilings
  • Peeling paint or wallpaper
  • Bubbling or warping drywall
  • Musty odors
  • Mold growth
  • Unexplained humidity in one area

Yes. Water damage often occurs behind walls, under flooring, or above ceilings where it isn’t immediately visible. Moisture can slowly soak into building materials, leading to rot, mold growth, and structural issues long before water becomes noticeable.

Yes, bubbling ceilings are usually a sign of water damage. This happens when moisture builds up behind paint or drywall, causing it to separate and blister. Common causes include roof leaks, plumbing issues, or HVAC condensation problems and should be addressed quickly.

A water stain is a discolored mark caused by moisture penetrating building materials. It often appears yellow, brown, or copper-colored. Even if the area feels dry, a water stain usually means there was (or still could be) a leak, and it should be inspected to prevent mold or further damage.

A wet vacuum can help with very small, surface-level spills (like a tipped bucket or appliance drip). Professional drying is needed when:

  • Water has soaked into carpets, padding, drywall, or insulation
  • The affected area is larger than a few square feet
  • Water has been present for more than 24 hours
  • There’s risk of mold growth or structural damage

If in doubt, professional drying is the safer option.

Why Choose X-Cel Restoration?

  • We are a Better Business Bureau A+ Rated Company 

  • We Provide 24/7 Live Operators

  • We Feature a 60-90 Minute Response Time

  • We empty uniformed, Drug Tested & Background Checked Professional Technicians

  • We Bill Directly to Insurance Companies

Need Full Restoration or Construction Services?

Turn to our sister company, F. Lax Construction, for more comprehensive restoration and/or construction services. Together with X-Cel Restoration, we bring over 20 years of the most advanced technologies and practices to quickly solve your emergency disaster problems.

Contact Us

A crisis can happen at any time, which is why we offer emergency service 24 hours a day, 7 days a week. Whether a minor or major disaster resulting from water damage, fire damage, mold damage, or storm damage, our expert team is ready to respond. We will identify the problems at your home or business and steer you through the repair and restoration process.

If you are facing an emergency, contact us within 24 hours of the first sign of damage. We will provide the professional services required to execute the repairs and restoration and prevent further damage from occurring. What’s more, we will work directly with your insurance company and help you make informed decisions that will result in the best possible outcome.

Water
Damage

Fire
Damage

Mold
Removal

Storm
Damage

Smoke & Odor
Removal

Electronic Equipment
& Device Cleaning

Contents
Restoration

Ultrasonic
Cleaning

Environmental Hazard
Remediation

Biohazard
Remediation

Serving Greater Detroit and Multiple Counties

Algonac • Allen Park • Ann Arbor • Auburn Hills • Berkley • Bloomfield Hills • Brighton • Clarkston • Clinton Township • Dearborn • Division • Farmington Hills • Fenton • Ferndale • Grand Blanc • Grosse Pointe • Howell • Huntington Woods • Lincoln Park • Livonia • New Baltimore • Northville • Novi • Plymouth • Royal Oak • St. Clair Shores • Sterling Heights • Troy • Warren • West Bloomfield • Wixom • Wyandotte • And More